Privacy Policy
1. General provisions
1.1. This Privacy Policy (hereinafter referred to as the "Policy") was developed by ADDRESS FOREVER LLC (EDRPOU code: ___________, legal address: _____________________________________, (hereinafter referred to as the "Company" and / or "Portal Administration") in accordance with the current legislation of Ukraine, including, but not exclusively, the Law of Ukraine "On the Protection of Personal Data" dated June 01, 2010 No. 2297-VI, taking into account the principles and rules of the General Data Protection Regulation (GDPR) of the European Union in relation to the Users of the Portal ____________ and establishes the procedure for obtaining, collecting , accumulation, storage, processing, use, protection and disclosure of personal data (hereinafter referred to as "Data") using the Portal and / or mobile application and / or related services and tools.
1.2. Data means any information directly or indirectly related to a specific User. This can be: first name, last name, patronymic (if any), information about occupation, marital status, gender, date of birth and date of death, education, email address, phone number, region of residence, address of residence / stay, information about the User's actions on the Portal (logins and passwords), ip-address, data about devices (computer, browser type, mobile device operating system) used by the User, messages (information contained in correspondence between Users, as well as in correspondence with the Administration of the Portal ), photographs, videos, and other files, including, but not limited to, a death certificate, a medical death certificate, a burial certificate, etc., uploaded by the User, bank account details, other information through which communication, which, at the request of the User, is provided to them in the registration form and / or when filling out their own Profile on the Portal, information contained in documents voluntarily uploaded by the User for registration on the Portal, when completing a survey (by filling out a questionnaire or in another way), writing a message or a review, or information received during oral communication between the User and the Administration of the Portal, information provided when making payment and / or using any service (service) provided by the Company by the User.
1.3. Data processing means any actions with Data, including, but not limited to: access, provision, distribution, collection, systematization, storage, accumulation, recording, transfer, blocking, deletion, clarification, updating and / or modification, depersonalization and others how the data is used by the Company.
1.4. The Data Controller is ADDRESS FOREVER Limited Liability Company (EDRPOU code: __________________).
The company provides users with the ability to quickly and easily make payments and at the same time guarantees the reliable safety of their data thanks to multi-level protection and the use of payment card tokenization technology using a data encryption system that allows making payments without disclosing payment card details. Tokens: protect personal information and transactions by transmitting payment card data in encrypted form; are created through mathematical formulas or random alphanumeric generators and cannot be used by intruders, as they do not carry any value. When registering a payment card on the Company's website, the user sends a request for the assignment of a token that will be used instead of the details of the added payment card. The acquiring bank performing the transfer and the payment card issuing bank use the available information about the payment card holder and his decrypted payment information to make the transfer.
1.5. The User, having registered on the Portal, while entering his personal Data and / or providing these Data in another way, and / or performing any actions within the site ________, and / or using any part of the site, and / or by providing consent - activated the “register” button, and / or activated (pressed) the “place an order” button through the site form (tick), and / or independently enters Data, namely: payment card number, card expiration date in the ______________ service form, which located in the User's personal account, and / or uploading documents, death certificate, medical death certificate, burial certificate, expresses his agreement with the provisions of this Policy and provides ADDRESS FOREVER LLC, as well as to third parties providing services to ADDRESS LLC FOREVER, in particular, but not exclusively, processing payments, providing financial services, shipping, authorizing the processing of your own personal data.
1.6. Users can provide the Data independently by posting such data on the Portal or by reporting through telephone channels and/or by e-mail and/or postal address of the Company, by filling out questionnaires (filling out a questionnaire or otherwise, including uploading scanned copies of original documents), or Data may be provided from other sources (in accordance with clause 3 of this Policy), for example, from User reviews (ratings, comments, confirmation of information) or other information from third parties provided in the course of filing claims, complaints and / or when considering disputes and /or information from well-known sources on the Internet.
1.7. ADDRESS FOREVER LLC collects data in particular in the following cases:
when registering a person on the site in order to obtain the status of the page administrator and / or user;
a person registers an account on the site in order to become a user of the site;
the user places information about himself on the site;
the user places information about a third party on the site;
the user submits content about himself or a third party on the site;
the user visits the site and sends a request or makes a comment or other posting on the site, by email, through a social media platform such as Facebook, Twitter, Instagram or Google;
the user subscribes to the marketing mailing list by e-mail;
the user interacts with the site's social media support services;
conclusion of an agreement on cooperation between ADDRESS FOREVER LLC and a third party;
a person using the site makes a transaction using a bank transfer;
a person makes an order through the site;
a person takes part in drawings, competitions, promotions organized by ADDRESS FOREVER LLC.
ADDRESS FOREVER LLC may also collect information about you from other parties (for example, from a third-party Administrator or other Users) or from independent sources. For example, in the event that other Users upload content that includes information about you, or when a Page Administrator appoints you as a Page Administrator in accordance with the Terms or you become an account administrator on the Website. Also, in the case of granting permission to access information in other services, such as Facebook, Twitter, Instagram, Google, we may receive information from these accounts, depending on privacy.
1.8. The user does not have the right to use the site ________ if he does not agree with the terms of this Policy.
1.9. The User acknowledges that in case of his negligent attitude to the security and protection of his data and authorization data (password, login), third parties may gain unauthorized access to the account and User Data. The Company is not responsible for damage caused by such Access.
2. What Data may be collected
2.1. The Company may collect the following Data:
name, surname, patronymic (if any), passport data, tax registration number, date of birth and/or age, date of death, gender, photograph, marital status, data of the authorized person of the company, company name, company details, contact telephones, e-mail address, company location address, other contacts data at the request of the User (for example, place and / or work address), payment card numbers, payment card tokens (USB keys designed for the user's information security);
information about the person in whose interests the User makes an order on the site, including, but not exclusively, name, surname, patronymic, passport data, registration number of the taxpayer account card, date of birth and / or age, date of death, gender, the photo.
information about the User's account (including login, phone number), e-mail address, login and password, account processing data, other Data necessary for servicing the Users of the Portal, communication with Users, including in the process of the User contacting Portal support service;
a scan of the documents (death certificate, medical death certificate, burial certificate) that Users upload to confirm the fact of the Subject's death in order to create Memorials (commemorative pages)
information that Users provide to the Company when concluding agreements on the provision of services by accepting a public offer posted on the Portal;
information necessary for communication between the Users of the Portal, including for the implementation and confirmation of transactions between sellers and buyers, receiving and sending messages, posting reviews, comments, making payments, to fulfill requests from Users and receive feedback from the User, if necessary information posted by Users based on the results of their service, reviews, comments, appeals to customer support, complaints, claims, other appeals;
data about the devices used by the Users, information about the websites of the Users and/or their mobile data (in case the User uses mobile applications) such as: ip-address; date and time when the User uses the Portal, information about the software, as well as the Internet browser used by the User, information about the operating system of the mobile device, information about the operation of the User's devices, individual device identifiers used by the Users;
data obtained as a result of conducting various surveys by the Company and/or third parties authorized by the Company in order to improve the provision of services to Users; information received by the company as a result of marketing activities;
information about the User's actions on the Portal (consumer behavior regarding purchased goods, works, services on the Portal), information about communication with other Users, including information left by Users in the form of reviews, ratings, comments or any other feedback from users; information according to which User ratings are formed, containing user experience and which Users leave on the portal as a result of interaction with other Users, which allows the Company to take the necessary measures in order to maintain quality service and avoid fraudulent activities;
information posted or provided to Users in the process of their participation in bonus programs, quizzes, promotions, special offers on the Portal, organized by the Company;
information received from Users by filling out questionnaires or otherwise notified to the Portal Administration (this may be information, including, but not limited to: citizenship, place of birth, education, profession, specialization, work experience, social status, family composition (last name, first name, patronymic of such persons, their gender, age, place of registration and residence, contact details), photo, video image of the User (and/or authorized person of the User, etc.);
information received by the Company legally from partners and/or third parties.
2.2. The Company may also process data using the following technologies
Cookies (a small piece of data that is sent to the User's computer when visiting a web page and/or viewing an advertising module on a web page and stored on the User's computer and/or in his mobile device);
pixels (digital images, an element of a matrix of displays that form an image), which allow tracking the frequency of use by the User of a web page in order to determine the User's browser and provide a service, for example, storing Data in a shopping cart between visits; as well as in order to eliminate errors in the operation of the Portal initiated by the User, while all information is processed "as is" and does not change in the process of data collection.
If the Company does not collect some or all of your personal data, the Company may not be able to provide you with the Service (in whole or in part) or personalize the Service (in whole or in part) or provide other goods and services for you.
ADDRESS FOREVER LLC makes no attempt to use cookie information to personally identify you. However, if cookie information is linked to personal information as set out above, that cookie information becomes personal information and will be treated in the same way as the personal information to which it is linked.
You can delete or reject cookies by changing your browser settings. Please note that some parts of the website may not fully function for users who have disabled cookies.
If you are under 18, we need the consent of your parents or guardians to process your personal information. The Company does not knowingly process the personal information of children under the age of 18. If you are under 18, please do not use the Services without the consent of a parent or guardian. If you suspect that a child under 18 has provided us with personal information, please contact us at admin@address-forever.com.
3. Use, exchange and purposes of data processing
3.1. The Company uses and processes the Data for the following purposes:
implementation of the functions, powers and obligations assigned to the Company in accordance with the current legislation of Ukraine, as well as ensuring the implementation of civil law, economic and tax relations;
to identify the client as a User of the Portal, including, but not exclusively, with the help of third-party services used to support clients and process payments, to communicate with the User, including for the provision of services, payment processing, sending, settlement transactions, providing reports, maintaining accounting and management records, creating and implementing bonus programs, loyalty programs, sending mailing lists by mail, e-mail, by phone number, including for the purpose of sending commercial offers, notifications about promotions and news ______, as well as other portals /sites owned and/or owned by ADDRESS FOREVER LLC, and/or to notify the Users of the Portal about financial services provided by third parties and/or partners of ADDRESS FOREVER LLC, in order to improve the quality of services, the formation of ratings, analysis of user activity, search by keywords, management of t traffic on the Portal, analysis and forecasting of preferences, interests of Users; conducting research and analytical activities, as well as ensuring compliance with the terms of use of the Portal;
for the purpose of sending mailing lists, commercial offers, messages about promotions, loyalty programs, bonus programs and / or for the purpose of sending messages about the functioning of the ______ Portal and / or other portals / sites owned and / or owned by ADDRESS FOREVER LLC by mail , email;
in order to ensure the provision of the Internet services of the Site by the Company, the exchange of information;
for the purpose of displaying information uploaded by the user on the site;
for the purpose of providing a response to requests received from the user;
for the purpose of verifying the user's identity and helping you if you have forgotten your account information;
for the purpose of notifying you of changes to the Goods and Services;
to ensure that the contents of the Site are presented in the most effective manner for you and your computer and/or other device;
to allow you to participate in interactive features of our Site when you choose to do so;
for the purpose of engaging you in surveys conducted by ADDRESS FOREVER LLC and facilitating your participation in these surveys in which you voluntarily provide personal information;
for the purpose of providing an opportunity to participate in loyalty programs and receive rewards;
for the purposes of transferring data to your next of kin in the event of your death;
for the purpose of placing orders in our online store;
in order to display the data specified by the Buyers in their Personal Accounts on the Electronic Marketplace _________, in the Buyers' Accounts located directly on the Sellers' Sites created on the basis of the ___________ platform.
in other cases, subject to the provision of your consent.
The Company may exchange data with affiliates (companies operating on the basis of common ownership), which may process and use data for the purposes specified in Section 3 of this Policy.
3.2. The Company does not process data related to race, nationality, political views, religious and other beliefs, membership in public organizations. Information characterizing the physiological characteristics of users, on the basis of which their identity can be established, is not processed either.
3.3. The terms of data processing and storage are determined based on the purposes of data processing, as well as on the basis of the conditions specified in the agreements concluded with Users in accordance with the requirements of the current legislation of Ukraine.
3.4. All members and others with whom we interact may opt-out of receiving marketing communications from us. If you do not want to continue to receive marketing emails from us and/or selected third parties, you should opt-out by clicking the "unsubscribe" link in any emails we may send you.
4. Conditions for granting access to the Data
4.1. Disclosure of data is made when the User orders goods / services at _____ to the seller / supplier of such goods, services, but only to the extent necessary to identify the User and his order. In addition, data is disclosed when the User registers/authorizes in the Buyer's Account on the Sellers' Sites created on the basis of the ________ Electronic Marketplace platform.
4.2. In some cases, in order to demonstrate the effectiveness of the Portal and improve the image of the Portal, the Company may disclose statistics on the operation of User sites without disclosing personal data and information that is a commercial secret.
4.3. The site ________, in addition, provides the opportunity to use Youtube API services. Personal data of Users using the Youtube API services are processed, stored and transferred in accordance with the terms of use of the Youtube API service, available at the link: Terms of Service, as well as in accordance with the Google Privacy Policy, available at the link: Privacy Policy – Privacy & Terms – Google.
4.4. The portal contains links to other web resources that are not covered by this Policy.
4.5. The Company processes data on a lawful and fair basis: Data is not disclosed to third parties and is not distributed without the consent of the User, except as provided by the current legislation of Ukraine and only in the interests of national security, economic well-being and human rights, in particular, but not exclusively:
at reasonable requests of public authorities that have the right to request and receive such data;
in case ADDRESS FOREVER LLC has reasonable suspicions that the User has violated the terms of this Policy and / or other contracts and agreements concluded between ADDRESS FOREVER LLC and the User.
4.6. The Company reserves the right, in accordance with the requirements of the current legislation of Ukraine, to exchange data with state authorities in order to: prevent fraud on the Portal; settlement of disputes and clarification of circumstances that may cause a violation of the current legislation, as well as in the event that the Company detects illegal actions of the Users of the Portal and / or receives claims, complaints, appeals from third parties.
5. How to change/delete Data or withdraw consent
5.1. Users can change/delete personal information at any time, or refuse to send messages, or withdraw consent to data processing through their Personal Account or by sending a message to the email address: admin@address-forever.com or postal address: _____________________.
5.2. Upon receipt of such notification, the processing of User Data will be terminated and the data will be deleted, unless such processing may be necessary in accordance with the current legislation of Ukraine.
5.3. The functioning of some features of _________ that require information about the User may be terminated from the moment the data is changed / deleted.
5.4. The Company processes and stores data for the purposes specified in this Policy for the entire period necessary for this.
5.5. The Portal Administration is not responsible in case of loss of the Data and/or part thereof, which occurred due to circumstances directly or indirectly not dependent on the actions/inaction of the Portal Administration, in particular: hacker attacks, system failures, illegal activities of third parties, etc.
6. Data Protection
6.1. When processing data, the Company applies all necessary technical, organizational, legal measures to protect data from unauthorized access to such data, including from changes, deletion, provision, distribution, and other illegal actions.
6.2. The Company constantly monitors the security measures taken.
7. Additional terms
7.1. The Company reserves the right to change the terms of this policy at any time. In this case, the updated version will be posted at: https://address-forever.com/privacy.. If the User does not agree with the changes, he undertakes to immediately stop any use of the Portal.
7.2. ADDRESS FOREVER LLC is not responsible for damage or losses incurred by the User or third parties as a result of an erroneous understanding or misunderstanding of the terms of this Policy.
7.3. In the event that the provisions of this Policy, paragraphs or parts thereof, are found to be contrary to the current legislation of Ukraine or invalid, this fact will in no way affect the other provisions of this Policy, they remain fully valid and continue to operate in full, and are valid, and any other invalid provision or provision that cannot be executed without further action by the Parties shall be deemed amended, corrected to the extent necessary to ensure its validity and enforceability.
7.4. The terminology used in this Policy has the same meaning as in the User Agreement, unless otherwise specified.